- Collection of Information
a. When you visit our website, we may collect certain information such as your browser type, Internet Protocol or operating system. This information does not identify you personally and is not classed as Personal Information.
b. We may however also collect Personal Information shared by you which identifies you as an individual. Examples of this Personal Information include things such as your name, address, email address, employer or telephone number. The different types of information we may collect about you are:
i. Any information you provide when registering, contacting us or filling in a form on our website.
ii. Details relating to transactions such as when you email us an order.
iii. Details of interactions and correspondence between you and us.
iv. Details of information you may request from us or which you may provide to us when completing surveys or needs analysis.
v. Details of visits to our website.
c. We may use third-party service providers to maintain and monitor our website. These parties may collect and store your Personal Information.
d. By making use of this website or any service provided on or through the website you agree to our collecting, storing and using your Personal Information (including any changes) that you may provide to us.
- Storing of Information
a. We will take reasonable care to protect your Personal Information and keep it secure, but we cannot give any guarantees that our systems will never be breached. Note that we also have no control over the security of your information until it reaches us, and we cannot be responsible for any interception of information you may transmit.
b. We will only retain your Personal Information for the period required to enable us to provide any services you have subscribed to or purchased and to ensure we comply with applicable laws.
c. Please note that our business is managed from South Africa but that our servers hosting the website may be located outside of South Africa. Information may accordingly be moved across borders for storage purposes. We may also change the location of the servers from time to time.
- How we use and disclose Information
a. We may use information (including Personal Information) that we collect from you to:
i. Identify your preferences and to contact you or provide you with further information if you have consented to this.
ii. Put with other users information (we call it “aggregating”) and use it to identify trends and patterns for our strategic planning.
iii. Customise your website visit and provide you with content we feel will interest you.
iv. Provide you with the products that you have requested or purchased and to enable us to attend to any queries, complaints or requests you may have.
b. We may also use the information for technical purposes such as monitoring user activity, attending to technical problems and managing any contracts between you and us.
- Changes to Information
a. You may contact us by email at any time to change any information you have given us or to opt in or out of any service or communication from us.
b. We will not change your information without your consent.
- Technical Stuff
a. We may collect certain statistical data and information about your computer or mobile device which we may share with third parties such as advertisers. This will not identify you personally.
b. We may transfer a small text file (called a “Cookie”) to your hard drive which is used to manage and track your visits to our website and store your preferences.
c. Cookies collect data such as browsing history on our website and your preferences and enables us to recognise you when you return to the website, identify your preferences and customise the website based on your browsing history and anticipated needs. It also allows us to speed up your searches.
d. You may choose to accept or decline Cookies and your device can be configured to allow you decline any Cookies. This may however affect the functionality of our website.
- Protecting your Personal Information
a. If you do not register or provide any of your Personal Information, we will obviously not have any of your Personal Information. Where you have provided us with Personal Information, we will do our best to protect this information and we will use commercially accepted technology and practices to assist us.
b. By using this website, you agree however that we assume no liability regarding the theft, loss, interception, misuse or alteration of your Personal Information or of any other information or website content including any information provided to a third party or the failure of a third party to abide by any agreement between us and the third party.
c. You are responsible for protecting your passwords and account information.
a. We will not disclose your Personal Information other than as disclosed in this policy unless we are compelled to do so by any valid legislation or by any Order of Court.
- Your Data Protection Rights Under General Data Protection Regulation (GDPR)
a. If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
b. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
c. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at email@example.com
d. In certain circumstances, you have the following data protection rights:
i. the right to access, update or to delete the information we have on you;
ii. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
iii. the right to object. You have the right to object to our processing of your Personal Data;
iv. the right of restriction. You have the right to request that we restrict the processing of your personal information;
v. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
vi. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
vii. Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
viii. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).